FAQS

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    1. How it works?

    2. Rental terms

    3. Security fee

    4. Trying on a dress

    5. Shipping

    7. Dry cleaning

    8. Fitting

    9. Outside Nairobi

    10. Wedding accessories

    11. Other products

    12. Bridesmaids dresses


    13. Products photos


    14. Physical location

    1. How it works?

    Simple, You get to our website, select a dress you would like to hire, (You can chat with us live on the website for assistance), confirm your size with the chart on size page or the information given on that gown, measure yourself at home to be accurate of your size(You can contact us if you need size guidance),
    place the order on that dress, Note that you will be charged a 35% security fee which will be refunded to you when you return the dress, We will communicate with you to confirm the order, Pay a sum of Ksh.400 upfront delivery cost on the day of delivery,We will deliver the gown to your home or office or on an agreed location in Nairobi CBD(You might incur additional shipping cost if delivery is outside Nairobi ),Pay when you receive the gown,(Cash on delivery is not available outside Nairobi county), Sign your rental receipt agreement and wear the gown on your special day, After you are done call us for pick up or send it back to us using the delivery method you used (Easy coach, DHL or EMS),We refund you the security fee we charged, We dry clean the gown thoroughly and make it available for another bride.
    We would like for you to leave a review on the product and service you used to help us become better.
    You can create an account with us to receive coupons and notification on brand new dresses and jewellery which are sold at a very low price. It’s that simple.



    2. Rental terms

    Rental period is 10 days, An additional cost of Ksh.400 per day will be charged for delays of returning the gown or dresses.
    If the gown you desire isn’t available due to being rented out, You can book it for free and once it is available we will notify you.
    You will be provided with a receipt which you will be required to sign either manually on delivery of the gown or electronically
    in pdf format and send it to us.



    3. Security Fee

    A small security fee of 35% the total price of the gown will be charged and refunded when returning the gown.



    4. Trying on a dress

    You can request to try on 2 dresses which will be brought to you at your home or office. You will be charged Ksh.2000-3000 upfront per gown
    shipping and re-dry cleaning cost. Note that this option is available for Nairobi county residents only.



    5. Shipping

    We aim to ship your products as soon as possible but we give it an average of three days. Delivery outside Nairobi county will be a bit expensive.


    7. Dry cleaning

    Don’t worry we will do the dry cleaning for you. We have a thorough 3-day dry cleaning process from the best dry cleaners available.



    8. Fitting

    You can request to fit two dresses at a fee ranging from Ksh.2000-3000. The dress will be delivered to your home or office and you can engage your family members and friends on how it looks on you and also take some pictures. In case you want to save on the fitting cost, Measure yourself at home and provide the information to us through Whatsapp. Also, use the size chart on our site to guide you.



    9. Outside Nairobi county

    If you live outside Nairobi and want to get a gown, You will be required to pay for the gown through M-Pesa and shipping will be via a third party company Easy coach, DHL, EMS or any means which will be cheaper. As you might know dealing with third parties may slow the process, please be patient in case of any delays.Also to sign the rental receipt, you will do it electronically through adobe pdf reader or download it from an email we will send to you, scan it and send it back to us. Returning the gown will take the same process and your security fee will be refunded through mpesa.



    10. Wedding accessories

    Wedding accessories include items like veils and tiaras. Veils will be sold separately from the gown and once you buy it you do not need to return it with your rental gown it’s yours. The reason why veils are not rented out is that of their difficulty on cleaning.



    11. Other products

    A few products will be available for sell on our site at very low prices which is a reason why you need to have an account with us to get alerts when they drop. The products regardless of their low prices will be brand new.



    12. Bridesmaids dresses

    For now we have stopped retailing bridesmaid dresses but we will be willing to refer you to a designer if you need them.



    13. Products photos

    Our products will use a professional picture and the quality will be high. However, we will also provide unedited products pictures so as to see how it really looks on all angles.



    14. Physical location

    We mainly operate online, we do not provide showrooms. Though we have our warehouse located in Donholm estate. Feel free to contact us any time for questions.


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